Nidus Holdings Pty Ltd undertakes, at its option, to replace or to repair goods free of charge (or
part in question) which are shown to be defective (fair wear and tear is excepted) in materials and workmanship within 12 months of the date of proven purchase, unless otherwise stated by Nidus Holdings Pty Ltd.The benefits under this warranty above is in addition to other rights and remedies under a law (including Australian Consumer Law) in relation to these goods.

Australian Consumer Law

In addition to this guarantee, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nidus also has product range specific guarantees that carry specific time extended Limited Product Guarantees against tarnishing and mechanical defects. The relevant guarantee is contained on the packaging for these specific ranges of product, with the following packaging symbol and guarantee details:

The company shall be under no liability if the customer has not complied with the fitting instructions of the company in respect to the goods, or if the customer has executed or attempted to execute repairs or alterations to the product which are not authorised by the company, or if the company has not been notified of the fault within one month of the fault becoming apparent. The guarantee becomes void if the customer refuses or fails to pay for the goods in full to the merchant through which the goods were supplied. This guarantee does not extend to labour costs, personal loss, death or injury, economic, consequential or property damage of any kind whatsoever. Product Installation, removal, or replacement costs are not covered by this guarantee. Fair wear and tear, abuse or misuse, excessive strain, accidental damage are not covered under this guarantee. Product contact with corrosive substances that damage the product (See Stainless Steel Care Instructions on opposite page) are not covered under this guarantee. Product corrosion or tarnishing caused by product contact to high salt content environments (eg coastal locations) are not covered under this guarantee.

Guarantee Claim Process

Product to be repaired or replaced needs to be returned (with reasonable care in protecting the product from further deterioration) to the place of purchase with a copy of the original purchase receipt within 1 month of the defect being detected. Nidus Holdings Pty Ltd can be contacted on (03) 9878 1122 during normal hours if the product is unable to be returned to the point of purchase, whereby Nidus will, at is discretion, request for photogaphic evidence to be forwarded to the company to detail the defect, or arrange for product to be assessed on site. If requested, the customer shall give Nidus Holdings Pty Ltd the opportunity to inspect and test and/or repair any goods which are alleged to be defective at the point of installation.The customer shall pay the company reasonable costs in inspecting the goods under this condition if the company finds that the goods are not defective by reason of any act, neglect, or fault of the company, or have not been installed in accordance with the product fitting instructions.

Contact Details for claims:

Nidus Holdings Pty Ltd
PO Box 297 Blackburn Victoria 3130
40 Metropolitan Avenue Nunawading Victoria VIC 3131
Ph: 9878 1122 Fax: 9878 1722
Email: sales@nidus.net.au

Stainless Steel Care Instructions

Important information about 304 Grade Stainless Steel Products

The stainless steel hardware items that are listed in this price list as “304 Grade” stainless steel contain the following characteristics:

304 grade stainless steel products are made from a low carbon steel that contains a Chromium alloy.
304 stainless steel contains at least 15% chromium and up to 10% nickel.
The Chromium alloy gives the steel its unique corrosion resistant properties.

Stainless steels are very resistant to, but not immune from rust. Stainless Steels will rust over time, and therefore regular cleaning is required to help prevent rust deposits from occurring, and to extend the life of the product.

Stainless steel will corrode, discolor, and develop rust spots in accordance with the environment in which it is installed. Salt air environments will generally require more cleaning and maintenance, and a higher grade stainless steel (316 marine grade) is generally more suitable for these conditions.

Substances that should not come into contact with your stainless steel hardware:

Hydrochloric Acid (used for cleaning brick walls and paths, tiles and concrete). The stainless steel hardware should be completely removed before any such cleaning is performed in proximity to the hardware.
Chlorine based products and cleaners (bleaches, etc)
Bore water (high iron content)
Cement dust
Soap concentrates

General Cleaning and Maintenance:

Stainless steel does not have an outer coating, so you can use mildly abrasive substances such as Ajax or Jif to clean the product. You can also use a stainless steel scourer or brillo pad to remove more heavily corroded areas. Do not use steel wool, as this will leave a steel residue which in itself is prone to rusting. Once cleaned, rinse the product with clean water and wipe over with a dry cloth.